ozhiggaz™ | Kole Imports & Closeouts Inc.
Your satisfaction is important to us. If something isn’t right with your order, our support team will gladly assist with returns or refunds according to the guidelines below.
📦 Return Window
We provide a 30-day return period starting from the day your package is delivered.
To qualify for a return:
✔ Item must be unused and in original condition
✔ Original packaging should be included
✔ Order confirmation or receipt is required
Products that show signs of use or damage may not be eligible.
✉️ Start a Return Request
Before sending anything back, please contact our support team:
After approval, we will provide:
• Return instructions
• Shipping guidance or label (if applicable)
⚠ Unauthorized returns cannot be processed.
⚠ Damaged or Wrong Item
Please inspect your package after delivery.
If your order arrives:
• Damaged
• Defective
• Incorrect item received
Contact us immediately so we can arrange a replacement or refund.
🚫 Non-Returnable Items
Certain products cannot be returned, including:
• Perishable goods (food or similar products)
• Personalized or custom-made items
• Gift cards
• Clearance or promotional items
If unsure, please contact our support team first.
🔁 Exchanges
To exchange a product:
1️⃣ Request a return for the original item
2️⃣ Place a new order for the replacement
This process allows exchanges to be handled faster and more efficiently.
🇪🇺 EU Customer Notice
For orders delivered to the European Union, customers may cancel or return an order within 14 days, even without a specific reason.
Conditions:
✔ Item must remain unused
✔ Original packaging required
✔ Proof of purchase needed
This right applies in addition to our standard 30-day policy.
💳 Refund Process
After we receive and inspect your returned item:
• You will be notified of the refund status
• Approved refunds are issued to the original payment method
Processing time:
⏱ Up to 10 business days after approval
(Banks or card providers may require additional time)
If your refund has not appeared after 15 business days, please contact us.
💬 Our Commitment
We aim to keep the return process clear, fair, and convenient — because every customer experience matters to us.