ozhiggaz™ | Kole Imports & Closeouts Inc.
We work hard to make sure every order arrives safely and efficiently. Below is a quick overview of how orders are processed and delivered.
📦 Our Shipping Method
To improve delivery efficiency and reduce unnecessary storage, some ozhiggaz™ products may ship directly from trusted warehouses or fulfillment centers.
This helps us:
✔ Deliver products more efficiently
✔ Maintain reasonable pricing
✔ Reduce excess packaging and waste
✔ Support a streamlined supply process
⏳ Order Processing
Every order is reviewed and prepared carefully before shipment.
• Processing time: 2–5 business days
• Busy periods (holidays/promotions): up to 6 business days
Once processed, your package will be shipped and tracking will be provided.
💰 Shipping Fee
A simple flat-rate shipping fee applies:
🚚 $6.99 per order
This rate applies regardless of your location or order size.
🌍 Estimated Delivery Time
Delivery speed may vary depending on your region.
Approximate shipping times:
• United States: 8–14 business days
• Canada / United Kingdom / Australia: 10–16 business days
• Other international regions: 14–21 business days
Please note that seasonal demand or customs procedures may occasionally affect delivery time.
🔎 Order Tracking
Once your order ships, you will receive a tracking email.
Important notes:
✔ Tracking may take 1–3 business days to update
✔ Delayed updates do not mean the package is lost
✔ Your shipment continues moving through the carrier network
🌐 International Orders
For international deliveries, shipments may be sent DDU (Delivered Duty Unpaid).
This means:
• Local customs duties or import taxes may apply
• These fees are determined by your country’s regulations
• Any customs delays are outside our control
✏ Order Changes or Cancellation
Because orders are processed quickly, requests must be submitted soon after purchase.
✔ Changes or cancellations must be requested within 12 hours of placing the order
✔ Once processing begins, the order may no longer be modified
Contact support for assistance:
📦 Lost or Damaged Packages
We want every order to arrive safely.
Damaged items
• Please contact us within 72 hours of delivery
• Include a photo of the damaged item
• A replacement will be arranged if applicable
Lost shipments
• If confirmed lost by the carrier, we will send a replacement at no additional cost
✔ Our Promise
We are committed to delivering your order securely, efficiently, and reliably so you can enjoy your purchase with confidence.